The Power of Apology: Building Trust Through Honest Conversations
Explore the role of an apology in maintaining trust and confidence, outlining the principles of delivering meaningful and legally sound apologies under the Apology Act.
Full Disclosure: What Makes a Good Apology
While medication incidents that reach a patient tend to be rare in community pharmacies, they do occasionally happen. For most pharmacy professionals, patient harm is one of their greatest fears. Disclosing a medication incident to a patient or their loved one or agent is a difficult but necessary step to patient care that requires compassion […]