Quick Links
Use the quick links below to find the information you need to ensure Safety IQ is implemented and maintained in your pharmacy.
Latest Blog Posts
Managing External Pressures in the Pharmacy to Reduce Incidents and Harm
Managing external pressures in community pharmacy can be a challenge. Use these four key tactics to prevent medication incidents and patient harm when the pharmacy team is under pressure.
Dialogue and Health Literacy: Bridging Gaps for Patient Understanding in Community Pharmacy
Gaps in patient understanding and health literacy can lead to medication incidents. Learn 5 simple approaches to improve patient engagement and reduce the chances of patient harm.
Strategies for Enhancing Patient Engagement and Identification
Patient identification and engagement are common contributing factors to medication incidents. These simple safety recommendations can help.
Additional Resources
- Quick Guide: Reporting Medication Incidents and Near-Miss Events (CPhM):
https://cphm.ca/resourcelibrary/_sft_resource_category=safetyiq&_sf_s=Reporting%20medication%20incidents%20and%20near-miss%20events - Quick Guide: Documentation (CPhM):
https://cphm.ca/resource-library/?_sft_resource_category=safety-iq&_sf_s=Documentation - Medication Incident Documentation Log (CPhM):
A useful resource if your pharmacy’s medication incident reporting platform does allow you to enter patient information or prescription numbers. This log is resource if you need a way to ensure all incident reports can be traced back to a specific patient.
https://cphm.ca/resource-library/?_sft_resource_category=safety-iq&_sf_s=Medication%20Incident%20Documentation%20Log
- A Guide to Patient Safety Improvement: Integrating Knowledge Translation and Quality Improvement Approaches (Canadian Patient Safety Institute):
https://www.patientsafetyinstitute.ca/en/toolsResources/A-Guide-to-Patient Safety-Improvement/Pages/default.aspx - How to Improve (Institute for Healthcare Improvement):
http://www.ihi.org/resources/Pages/HowtoImprove/default.aspx - Failure Mode and Effect Analysis Framework (ISMP Canada):
https://www.ismp-canada.org/fmea.htm - ISMP Canada’s Medication Safety Learning Centre:
https://www.ismp-canada.org/education/
- The Apology Act (Government of Manitoba):
https://web2.gov.mb.ca/laws/statutes/2007/c02507e.php - Canadian Disclosure Guidelines (Canadian Patient Safety Institute):
https://www.patientsafetyinstitute.ca/en/toolsResources/disclosure/Documents/CPSI%20Canadian%20Disclosure%20Guidelines.pdf - The Importance and Impact of an Apology Information Sheet (Manitoba Institute for Patient Safety):
https://mips.ca/assets/info_sheet_on_mb_apology_act.pdf - Quick Guide: Responding to an Incident (CPhM):
https://cphm.ca/resource-library/?_sft_resource_category=safetyiq&_sf_s=Responding%20to%20an%20Incident
- CPhM Shared Learning including Case Studies from the Medical Examiner, Opioid Agonist Therapy and Patient Safety Case Studies, and ISMP Canada’s SMART Medication Safety Agenda:
https://cphm.ca/practice-education/shared-learning/ - ISMP Canada Safety Bulletins:
https://ismpcanada.ca/safety-bulletins/ - Med Safety Exchange Webinars (ISMP Canada):
https://ismpcanada.ca/resource/med-safety-exchange/
- Culture Change Toolbox (BC Patient Safety and Quality Council):
https://bcpsqc.ca/resource/culture-change-toolbox/
- How Are We Doing? Toolkit for Effective CQI Meetings (CPhM)
https://cphm.ca/resource-library/?_sft_resource_category=safety-iq&_sf_s=CQI%20Meeting%20Resource - Culture Change Toolbox (BC Patient Safety and Quality Council):
https://bcpsqc.ca/resource/culture-change-toolbox/
- Community Pharmacy Safety Culture Toolkit (CPhM):
https://cphm.ca/resource-library/?_sft_resource_category=safety-iq&_sf_s=Community%20pharmacy%20safety%20culture%20toolkit - Culture Change Toolbox (BC Patient Safety and Quality Council):
https://bcpsqc.ca/resource/culture-change-toolbox/ - Health Quality Council of Alberta Just Culture Website:
https://justculture.hqca.ca/
Owners and/or managers of new pharmacies should use the Safety IQ Implementation Toolkit for New Pharmacies to start a CQI program. The Toolkit supports pharmacy managers and owners to understand Safety IQ and put the technical requirements of the program in place when opening a new pharmacy.
The Toolkit is available at the following link: https://cphm.ca/resource/siq-new-pharm-toolkit/