Use the quick links below to find the resources and information you need to implement and maintain Safety IQ in your pharmacy.
Report and Document
Reporting medication incidents and near-miss events is a mandatory part of Safety IQ. Reporting is the foundational first step in detecting and understanding medication incidents. While reporting on its own does not necessarily improve patient safety, high-quality, detailed reporting translates into high-quality analysis and improvement plans that can reduce risk.
Documentation is important from two different perspectives: measuring and monitoring the effectiveness of process or procedure changes and for regulatory compliance and review. Think of your documentation as a road-map to improving patient safety and professional accountability.
Use the resources and information below to ensure high-quality and regulatory compliant reporting of medication incidents and near-miss events and that your pharmacy meets the documentation requirements of Safety IQ.
What do I report?
All medication incidents must be promptly reported by pharmacy staff member(s) to the pharmacy’s medication incident reporting platform. Near-miss events, especially those that recur or could have caused harm if they had reached the patient, are also reported to the pharmacy’s medication incident reporting platform.
Who should report?
Any dispensary staff person— pharmacists, pharmacy technicians and pharmacy assistants— can make a medication incident or near-miss event report. Including all team members in reporting encourages a positive safety culture and ensures efficiency.
How do I report?
While there are a number of basic required reporting fields, the narrative quality of your report is the richest data source. Your greatest impact on shared learning is possible in the Incident Description/How the Incident was Discovered category. A rich, detailed, and clear description of the incident ensures that analysis at the pharmacy and NIDR level is as comprehensive as possible.
Ask yourself the following questions as you make and review your incident description:
- Does your description include the ‘What? When? Where? Why? and How?’ of the incident
- Is the incident description clear and concise?
- Have contributing factors been identified and are they included in the incident description?
- Is the action to be taken to prevent the incident from recurring included in the incident description?
- Is your description free from patient and/or provider information?
The CPhM ‘Quick Start to Reporting’ resource can be posted at workstations as a support for pharmacy staff.