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Day: 29 March 2023

Managing External Pressures in the Pharmacy to Reduce Incidents and Harm

A pharmacist serves a patient while under pressure from a growing line of patients queuing up to the counter.

Managing external pressures in community pharmacy can be a challenge. Use these four key tactics to prevent medication incidents and patient harm when the pharmacy team is under pressure.

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  • Train and Learn
  • Report and Document
  • Disclose and Apologize
  • Analyze and Act
  • Share Learning and Communicate
  • Continuous Quality Improvement Meeting
  • Safety Self-Assessment
  • Just and Safety Culture

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