Full Disclosure: What Makes a Good Apology
![The words 'I am sorry' typed out with typewriter](https://safetyiq.academy/wp-content/uploads/2022/06/I-am-sorry-typewriter-1024x680.jpg)
While medication incidents that reach a patient tend to be rare in community pharmacies, they do occasionally happen. For most pharmacy professionals, patient harm is one of their greatest fears. Disclosing a medication incident to a patient or their loved one or agent is a difficult but necessary step to patient care that requires compassion […]