Full Disclosure: What Makes a Good Apology
While medication incidents that reach a patient tend to be rare in community pharmacies, they do occasionally happen. For most pharmacy professionals, patient harm is one of their greatest fears. Disclosing a medication incident to a patient or their loved one or agent is a difficult but necessary step to patient care that requires compassion […]
4 Safety Culture Resources for Community Pharmacy
According to the US Institute of Medicine, “the biggest challenge to moving toward a safer health system is changing the culture from one of blaming individuals for errors to one in which errors are treated not as personal failures, but as opportunities to improve the system and prevent harm.” Unfortunately, a ‘blame and shame’ approach […]