The Importance of CQI: A Case Example
Guest Author: Ely Yatsun, PharmD Ely is a graduate of the College of Pharmacy, Rady Faculty of Health Sciences, University of Manitoba. He recently completed a fourth year elective rotation with the College of Pharmacists of Manitoba, where he contributed to this work. Through his training in both hospital and community pharmacy settings, he has developed a strong […]
The Power of Apology: Building Trust Through Honest Conversations
Explore the role of an apology in maintaining trust and confidence, outlining the principles of delivering meaningful and legally sound apologies under the Apology Act.
Making CQI Meetings Matter: Strategies to Engage Your Team
Explore techniques to foster active participation in CQI meetings, from setting clear agendas to creating a supportive environment that encourages all voices to be heard.
Starting Strong: Onboarding Your Team to Safety IQ in a New Pharmacy
Explore essential onboarding strategies for new pharmacy staff, including introducing Safety IQ principles, ensuring clarity about safety roles, and aligning team members with the pharmacy’s safety goals from day one.
Collecting Critical Patient Information: Key to Preventing Medication Incidents
Guest Author: Eunice Valencia, PharmD (she/her) Eunice is a PGY-1 pharmacy resident at the Winnipeg Regional Health Authority. She received her Doctorate of Pharmacy (PharmD) from the University of Manitoba in 2024. Her residency experiences have provided her with a strong foundation in clinical practice, and she is passionate about identifying and developing strategies to optimize patient […]
Coordination Between Health Care Providers: A Key Factor in Medication Safety
Learn how timely and seamless communication between providers can prevent medication incidents and prevent patient harm.
Dialogue and Health Literacy: Bridging Gaps for Patient Understanding in Community Pharmacy
Gaps in patient understanding and health literacy can lead to medication incidents. Learn 5 simple approaches to improve patient engagement and reduce the chances of patient harm.
Fatal Overdoses of N-Acetylcysteine Highlight the Role of Community Pharmacy in Reducing Risk of Medication Harm
In several countries including Canada, acetaminophen overdose is the leading cause of liver failure that results in permanent injuries, transplants, and death. But a recent ISMP Canada Safety Bulletin highlighting two fatal overdoses of N-acetylcysteine, the antidote to acetaminophen overdose, underscores the continuum of risk patients face with acetaminophen use. Community pharmacists have a key role […]
“Press Play on Safety Conversations” for CPSW 2022
The COVID-19 pandemic revealed and exacerbated gaps in the safety and quality or healthcare in Canada. As the pandemic wears on, healthcare providers like you are facing increased stress, burnout, and resource scarcity, increasing the risk of patient harm. Older adults in particular face systemic barriers to safe and effective care. Canadian Patient Safety Week […]
5 Key Points of the Teach Back Method for Patient Counselling
The teach-back method is an essential technique used to improve patient health literacy and confirm a patient’s understanding of their medications before they leave the pharmacy. As patient education is one of the key roles of a pharmacist, it is vital for pharmacists to ensure that the medication information relayed is clear, concise, and understood […]