Keeping Up with Quality Improvement (QI) for Healthcare Professionals: Bite-sized Resources and Communities for Collaboration 

A team of three pharmacists working on an improvement plan in the pharmacy dispensary

Guest Authors:

  • Eulaine Ma, BSc, PharmD Student, Leslie Dan Faculty of Pharmacy, University of Toronto
  • Annie Yao, BSc, PharmD/MBA Student, Leslie Dan Faculty of Pharmacy; Rotman School of Management, University of Toronto
  • Certina Ho, RPh, BScPhm, MISt, MEd, PhD, Assistant Professor, Department of Psychiatry; Leslie Dan Faculty of Pharmacy, University of Toronto

Achieving Higher Quality Health Systems with QI

Continuous quality improvement empowers healthcare professionals to achieve higher quality health systems, but the key concepts are often hidden in long-content heavy manuals or lectures. Whether you are a health professional new to QI and unsure where to start, or a seasoned QI veteran, we invite you to explore our resources for summarizing the key concepts and engaging in communities to share experiences and ideas related to QI.

These initiatives were developed by PharmD students and led by Dr. Certina Ho from the Leslie Dan Faculty of Pharmacy at the University of Toronto.

Online Pocket Guide to QI

The Online Pocket Guide to QI is a series of infographics that take you through how to define, plan, and conduct a QI project. In less than 15 minutes, you can find the answers to common questions such as “What is the difference between quality improvement and quality assurance?” or “How do we measure quality improvement?”

QI Microlessons Playlist

If you prefer the video format to infographics, check out our QI Microlessons Playlist consisting of short, one to two minute microlessons on the QI concepts found in our Online Pocket Guide to QI.

Leading with Quality Podcast

Leading with Quality is a podcast examining the various ways individuals have impacted healthcare through either leadership, QI, or both. By interviewing subject matter experts, we hope to learn from their experience and share with other healthcare professionals. Find all our episodes on Spotify.

QID: A QI Community of Practice

QID is a secured, online platform for Canadian pharmacy professionals (pharmacists, pharmacy technicians, and pharmacy students or interns who are registered with a provincial regulatory authority or college in Canada) to collaborate with peers with similar interests. Users can join many different communities of practice, including the newly launched QI Community, where you will find content from the resources listed above packaged in bite-sized posts meant to provide a practical introduction to important topics in QI.

If you like what we are sharing, check out how we developed and evaluated these resources.

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