• Medication Incident and Near-Miss Event Practice Direction
  
• Medication Incident Reporting Platform Criteria

• Quick Guide: Reporting Medication Incidents and Near-Miss Events (CPhM):
  https://cphm.ca/resourcelibrary/_sft_resource_category=safetyiq&_sf_s=Reporting%20medication%20incidents%20and%20near-miss%20events
  
  
• Quick Guide: Documentation (CPhM):
  https://cphm.ca/resource-library/?_sft_resource_category=safety-iq&_sf_s=Documentation
  
  
• Medication Incident Documentation Log (CPhM):
  A useful resource if your pharmacy’s medication incident reporting platform does allow you to enter patient information or prescription numbers. This log is resource if you need a way to ensure all incident reports can be traced back to a specific patient.
  https://cphm.ca/resource-library/?_sft_resource_category=safety-iq&_sf_s=Medication%20Incident%20Documentation%20Log

• A Guide to Patient Safety Improvement: Integrating Knowledge Translation and Quality Improvement Approaches (Canadian Patient Safety Institute):
  https://www.patientsafetyinstitute.ca/en/toolsResources/A-Guide-to-Patient Safety-Improvement/Pages/default.aspx
  
  
• How to Improve (Institute for Healthcare Improvement):
  http://www.ihi.org/resources/Pages/HowtoImprove/default.aspx
  
  
• Failure Mode and Effect Analysis Framework (ISMP Canada):
  https://www.ismp-canada.org/fmea.htm
  
  
• ISMP Canada’s Medication Safety Learning Centre:
  https://www.ismp-canada.org/education/

• The Apology Act (Government of Manitoba):
  https://web2.gov.mb.ca/laws/statutes/2007/c02507e.php
  
  
• Canadian Disclosure Guidelines (Canadian Patient Safety Institute):
  https://www.patientsafetyinstitute.ca/en/toolsResources/disclosure/Documents/CPSI%20Canadian%20Disclosure%20Guidelines.pdf
  
  
• The Importance and Impact of an Apology Information Sheet (Manitoba Institute for Patient Safety):
  https://mips.ca/assets/info_sheet_on_mb_apology_act.pdf
  
  
• Quick Guide: Responding to an Incident (CPhM):
  https://cphm.ca/resource-library/?_sft_resource_category=safetyiq&_sf_s=Responding%20to%20an%20Incident

• CPhM Shared Learning including Case Studies from the Medical Examiner, Opioid Agonist Therapy and Patient Safety Case Studies, and ISMP Canada’s SMART Medication Safety Agenda:
  https://cphm.ca/practice-education/shared-learning/
  
  
• ISMP Canada Safety Bulletins:
  https://ismpcanada.ca/safety-bulletins/
  
  
• Med Safety Exchange Webinars (ISMP Canada):
  https://ismpcanada.ca/resource/med-safety-exchange/
  
  

• Culture Change Toolbox (BC Patient Safety and Quality Council):
  https://bcpsqc.ca/resource/culture-change-toolbox/

• How Are We Doing? Toolkit for Effective CQI Meetings (CPhM)
  https://cphm.ca/resource-library/?_sft_resource_category=safety-iq&_sf_s=CQI%20Meeting%20Resource
  
  
• Culture Change Toolbox (BC Patient Safety and Quality Council):
  https://bcpsqc.ca/resource/culture-change-toolbox/
  

• Community Pharmacy Safety Culture Toolkit (CPhM):
  https://cphm.ca/resource-library/?_sft_resource_category=safety-iq&_sf_s=Community%20pharmacy%20safety%20culture%20toolkit
  
  
• Culture Change Toolbox (BC Patient Safety and Quality Council):
  https://bcpsqc.ca/resource/culture-change-toolbox/
  
  
• Health Quality Council of Alberta Just Culture Website:
  https://justculture.hqca.ca/

Owners and/or managers of new pharmacies should use the Safety IQ Implementation Toolkit for New Pharmacies to start a CQI program. The Toolkit supports pharmacy managers and owners to understand Safety IQ and put the technical requirements of the program in place when opening a new pharmacy.

The Toolkit is available at the following link: https://cphm.ca/resource/siq-new-pharm-toolkit/